Privacy Policy

[vc_row][vc_column][vc_column_text]

Protect and Care bv respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your data to process orders as quickly and easily as possible. Otherwise, we will only use this information with your permission. If judicial or other official bodies require access to personal data on legal grounds, Protect and Care bv may do so.

These privacy regulations apply to all activities of Protect and Care bv. By using the services offered to you by Protect and Care bv, you agree to be bound by the terms and conditions set forth in these regulations.

What we want to know about you to better serve you:

First name and Surname

This way you will be addressed more specifically in our communication. This is also useful to address your order correctly.

Address

When you place an order, we need your address information in order to send your shipment to the correct place and bill it to the correct address. This way you can also check that you have entered everything correctly. To best serve you, we keep 3 addresses: your billing address, registered address and your delivery address.

Phone number

We contact you to keep you informed about your order. This way we can reach you immediately in case of ambiguities and a quick solution is guaranteed!

Your email address

We’ll keep you informed about your order by sending you an order confirmation and an invoice. That way you know exactly when we processed your order and when it leaves. Your email address is shared with our transport service so you can follow up on your order and change the order date and location. With your explicit consent you will receive our newsletter with interesting actions and promotions. We will also keep you informed about the developments of our website. Do you prefer not to receive our newsletters anymore? By logging into your account you can unsubscribe.

Cookies

Your IP address, surfing and search behavior are stored in cookies. In combination with Google Analytics, we use cookies to improve the user experience on our website.

Our website and/or service does not intend to collect information about website visitors who are under the age of 16, unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is older than 16. Therefore, we advise parents to be involved in their children’s online activities to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at admin@protectandcare.be and we will delete this information.

Payment details

To make payment for your order, we use Worldline’s secure and encrypted payment environment. Other than the type of card you use, we never get to see your card details. These are communicated directly with Worldline and are not stored on our servers. In the case of a refund, we contact you to ask for your account number. This is not subsequently stored in our records.

Live Chat

When you use our Live Chat application, we always see your IP address, the number of visits to our website, the current and previous page you navigated to, and the time you spent in the current session.

Your data will be used for the following purposes:

Account

In your “company name/account” we collect all your personal data. These data are your name, addresses, phone number and e-mail address. This way you don’t have to fill in your data every time you place an order or return.

Newsletters

We personalize our newsletters using your name. To send them, we need your e-mail address. You can unsubscribe at any time ‘here’.

Reviews

When you write a review, your name is shown with it. We keep track of which reviews you write and you can always access them in your account.

Customer Service

When we have contact, such as when you call us, email us, speak to us via chat or facebook, or when we contact you with ambiguities, we can serve you better if we know who you are.

Live Chat

Do you have a question about our product range or our website? You have the opportunity during our business hours to contact us directly through our Tawk.to Live-Chat application.

Improving our store

To better serve you, we may use your information to contact you to participate in a no-obligation customer survey, a survey or simply to give you feedback on your order.

Order delivery

When you place your order, your information is shared with the shipping service. This way they know where to deliver and can keep you informed about any uncertainties. They also give you the ability to track your order and adjust your order time.

Protect and Care bv does not sell your data

Protect and Care bv will not sell your personal data to third parties and will only make them available to third parties involved in the execution of your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
Your personal data are safe with Protect and Care bv.
We appreciate the trust you place in us and we will therefore handle your data with the utmost care.

Your rights

If you believe that the information we process about you is incorrect, you can review, correct or delete it at any time by logging into your account or by sending an email to admin@protectandcare.be.
If you would like to make a complaint about how we have processed your personal data, please contact our Data Protection Officer, who will investigate the matter.

If you are not satisfied with our response or believe that we are processing your personal data and are not in compliance with the law, you may file a complaint with the Information Commissioners Office (ICO). You can contact them at admin@protectandcare.be

If you have any questions about the Protect and Care bv Privacy Policy, please send us an e-mail. We will help you if you need information about your data or if you want to change it. In case our Privacy Policy needs to be changed, you will always find the most recent information on this page.

[/vc_column_text][/vc_column][/vc_row]